Our Store Policies
RETURN POLICY
Our purpose is to guarantee your full satisfaction. At the moment, all sales are final. We accept returns for refund or exchange, for items that are damaged in transit only.
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Refunds and Exchanges
To be eligible for a refund or exchange, you must first email us within seven days of receiving the order at designer4less01@gmail.com to alert us of the damage, in order for us to provide you with a Return Number. Once the return number has been issued, then return the damaged item to us. Upon receipt of the damaged item, we will ship out a replacement, if available. If replacement is not available we will offer exchange for another item of the same price.
Refunds (if applicable)
Once your return is received and inspected, we will send an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved then your replacement or exchange will be processed same day, if available. Returned items must be shipped back to the Vendor within fourteen (14) calendar days from the date you notify the Vendor of the damaged order. The products may be returned by dispatching the package through the shipping agent indicated by the Vendor (Royal Mail Tracked or Signed For), or through another shipping agent or postage method. It is not possible to return an item in exchange for another.
TERMS AND CONDITIONS OF RETURN
The right to return products shall be deemed correctly exercised once the following conditions have been fully met:
we invite you to correctly contact for a return number* within fourteen (14) calendar days from the date of your receipt thereof;
the products have not been used, worn, washed or modified;
the identification tag is still attached to the products with the disposable seal;
the products are returned in their original packaging;
the returned items must be shipped back to the Vendor within fourteen (14) calendar days from the date you notify us of the damage.
If you have fulfilled all requirements set forth above, the Vendor shall replace or exchange your order. You will be notified if the returned products cannot be accepted. In this case, you may choose to have the products delivered to you at your expense. If you refuse the above delivery, the Vendor reserves the right to retain the products and the amount paid for your purchase of the products. Without limiting the paragraph above, the cancellation right set out above does not apply to:
sealed products unsealed by you following delivery, where return of such products is unsuitable due to health protection or hygiene reasons;
products comprising sealed audio or video recordings or computer software, if the product becomes unsealed after delivery;
products which are made to your specifications or clearly personalized; or
products which have become inseparably mixed with other items after delivery.
REFUND TIMES AND PROCEDURES
After the Vendor has received the returned products and checked that the products meet all requirements, you will receive an e-mail that the returned products have been accepted. Where we collect the products from you through our approved courier, fourteen (14) days from when the Vendor was informed of your decision to exercise your right to return the purchased products.
You may be liable for, and we may deduct from any refund due to you, any diminution to the value of the returned products caused by your handling of the products, save to the extent necessary to ascertain the characteristics, functions or nature of the products.
IDENTIFICATION TAG
All products sold by the Vendor include an identification tag. Please try on the products without removing the tag. Returned products without the tag or seal will not be accepted.
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